Last Updated: January 21, 2026
Thank you for shopping with My Vinella! We are committed to ensuring that your purchase arrives safely and promptly. Please read our shipping policy below for detailed information regarding how we handle and deliver your orders.
1. Shipping Locations
- We currently ship to addresses within the United States, Canada, Australia, New Zealand, Ireland, Netherlands, Germany and the United Kingdom.
2. Processing Time
- Timeline: All orders are processed within 1-3 business days.
- Weekends & Holidays: Please note that orders are not processed or shipped on weekends or national holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
3. Delivery Time
- Standard Delivery: Once processed, delivery typically takes 7-10 business days.
- Express Delivery: Once processed, delivery typically takes 5-7 business days.
- Delays: Please be aware that delivery times are estimates and may vary due to high order volume, weather conditions, or other unforeseen factors affecting the shipping carrier.
4. Order Tracking
- Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s).
- How to Track: You can use the provided tracking number to check the status of your shipment directly on the carrier’s website. The tracking information will be active within 24 hours.
5. Shipping Address Accuracy
- Customer Responsibility: Please ensure that your shipping address is complete and correct at the time of checkout.
- Incorrect Addresses: My Vinella is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping fees.
6. Delayed or Lost Orders
- Resolution: If your order is significantly delayed or you believe it has been lost in transit, please contact our customer service team immediately.
- Our Commitment: We will work directly with the shipping carrier to locate your package and resolve the issue as quickly as possible.
7. Contact Information
If you have any further questions or concerns regarding our shipping policy, please contact us:
Email: help@myvinella.com